Netclicker Logo

Control yer Computer and Internet wit' yer Phone, arrr!

Troubleshootin' Guide

Ye can do it! ✊

We be checkin' the followin':

  • Check that th' Netclicker TV be runnin'. Arrr!
  • Check that thar extension be connected to the Netclicker TV
  • Check that the remote be connected to the Netclicker TV, matey.

1.
Check that the Netclicker TV be runnin'

1.
Open Netclicker TV > Settings Open Netclicker TV > Settin's
Open Netclicker TV > Settings

Open Netclicker TV > Settin's
2.
Click "Restart": Arrr!
  • a.
    the IP Address should be refreshed, note down the IP Address and Passcode for checking later
  • b.
    ye should see two green indicators:
    • i.
      Ye be not seein' the IP address:
      • 1.
        Check yer internet/network connection, matey. Arrr!
    • ii.
      ye be not seein' green lights, arrr!
      • 1.
        Make sure ye see an IP address, matey.
      • 2.
        thar could be a conflict wit' th' port number; perhaps ye have another Netclicker TV already runnin'; if not then try changin' th' Port Number. (make sure its th' same in th' extension an' remote - continue readin' below) Arrr!
    • iii.
      ye see green indicators:
      • 1.
        Arr matey, aye be movin' on to checkin' the extension! Arrr!
Open Netclicker TV > Settings

Open Netclicker TV > Settin's

2.
Check that the extension be connected to the Netclicker TV

1.
Heave ho, open a fresh porthole!
2.
Click on thar Extensions tab (or click menu, then Extensions) arrr!
Click on thar Extensions tab (or click menu, then Extensions) arrr!
3.
Click on the Netclicker extension, me hearties! Arrr!
  • a.
    Every time ye click on it, it should refresh the TV IP Address arrr
  • b.
    Compare th' TV IP Address here to th' one ye noted down earlier, matey! Arrr!
  • c.
    Compare th' TV Port Number here to th' one ye noted down earlier
  • d.
    Compare the TV Passcode here to the one ye noted down earlier
  • e.
    If they be all matchin', click "RECONNECT":
    • i.
      ye should be seein' a green indicator:
      • 1.
        if not, check yer TV, internet connection or network and details above again. Arrr!
      • 2.
        ye be doin'? Aye, grand, move on to checkin' th' remote! Arrr!
Click on the Netclicker extension, me hearties! Arrr!

3.
Check that the remote be connected to the Netclicker TV, matey. Arrr!

1.
Launch the Netclicker mobile app to ye hearties! Arrr!
2.
Press the jolly roger menu button
Press the jolly roger menu button
3.
Devices > Add Device Arrr > Add Plunder
Press the jolly roger menu button Devices > Add Device
Arrr > Add Plunder
4.
Scan Jolly Roger code
Devices > Add Device
Arrr > Add Plunder
5.
Open th' QR Code on yer Netclicker TV, matey.
  • a.
    Point th' spyglass at th' Jolly Roger code t' scan it arrr
Open Netclicker TV > Settings

Open Netclicker TV > Settin's
Open Netclicker TV > Settings

Open Netclicker TV > Settin's